About us

How Long Has Lobster Gram Been In Business?
We have been serving customers since 1987! And believe us, we've come a long way since those early days of Dan single-handedly taking calls and processing orders in the basement of his house!

Where are you located?
We ship all our live Maine lobster packages directly from our warehouse in Biddeford, Maine (that's why our lobsters are always awesome and totally ocean-fresh). Our National Customer Service Headquarters are in Chicago (our sweet home), since Dan the Lobster Man was born and raised in the suburbs here. We do ship frozen packages to the Midwest and West Coast from our Chicago warehouse.

How are Lobster Gram lobsters packaged?
Since we have been shipping lobsters and other gourmet products since 1987, you could say we have mastered the packaging to get our products to you in perfect condition as much as possible. Our lobsters are packed in a Styrofoam cooler with frozen gel packs to keep them cold, thirsty pads to keep them moist, and bubble wrap to prevent too much shifting.

How long do Lobster Gram lobsters stay alive?
Lobsters can live approximately up to 36 hours outside of water. They do this by storing up the salty seawater in their gills, which is what they 'breathe'. Their ideal temperature is between 40 and 50 degrees, which is why we use the ice gel packs in the cooler. Then, the Overnight Air delivery gets them to your cooking pot just in time for dinner!

Where do Lobster Gram lobsters come from?
All of our live lobsters are called "Maine" lobsters, yet any lobster that carries the "Maine" label is not necessarily caught off the coast of Maine. "Maine" lobsters may be caught anywhere as far north as Nova Scotia and as far south as North Carolina. We also carry frozen "Maine" lobster tails, in addition to 10 different varieties of frozen lobster tails from all around the world! To view them, click here: Lobster Tails

Where do Lobster Gram steaks come from?
All of our steaks are cut fresh right in Chicago, where all of our mid-western corn-fed beef is carefully inspected, graded and cold-aged to its tender, flavorful perfection. We only carry a very high grade USDA Choice or USDA Prime (the highest of beef grades). We even ship our steaks from Chicago to Biddeford so that every package contains the same incredible top-quality beef.

Is placing my order on your website safe?
Yes. Our shopping cart is secured and fully encrypted to ensure that your credit card information is processed accurately and securely. The little closed padlock you will see at the bottom of your screen during order checkout shows you when you have entered a secured area of the internet.

Are Corporate Programs available?
Definitely! We make the best Corporate Programs and have a long list of happy corporate customers! Give us a call and we will be happy to send you our very cool "Corporate Kit" with a list of corporate clients and all the neat ways we can put together the best gift or incentive program you've ever had.

What about our Customer Service?
Just because you are placing your order online with Lobster Gram doesn't mean that we don't want to hear from you. As our customer, your happiness is our "Maine" concern. If you are not completely satisfied with us, or our products, call us or email us at your earliest convenience at customerservice@livelob.com