Shipping Information

The following options are how the certificate itself will be sent.

1st Class Mail – There is no charge! Gift certificate orders are processed and mailed within 1 – 2 business days once the order is received. We send your gift certificates via 1st Class mail from our National Customer Service Headquarters in Chicago, Illinois. The Post Office asks that you allow 7-10 business days for delivery, although it may not take that long. If you need guaranteed, faster service, you might consider choosing an air letter option.

Air Letters:
All Air Letters are sent via UPS. A Driver Release is put on all air letters so that they may be left at the door. If delivering to a multi-unit building, the driver may require someone be present to receive the letter in person. No PO Box addresses allowed.

Standard Overnight Letter $12.25 – is a UPS Standard Overnight Air Letter that arrives between 8:00 am and 7:00 pm the next business day after being shipped. (UPS does not guarantee delivery times during major holiday seasons or for delays due to weather.) See Priority Letter if you need next-day service to a remote area.

Priority Letter $14.70 – is a UPS Priority Overnight Air Letter that arrives between 8:00 am and 12:00 pm to city and suburban areas, or by 4:30 pm to more remote areas – the next business day after being shipped. (UPS does not guarantee delivery times during major holiday seasons or for delays due to weather.) If sending to a remote area for next-day service, you must select this option.

2-Day Letter $9.80 – is a UPS 2-Day UPS Letter that arrives by 7 pm or earlier the second business day after being shipped.

3-Day Letter $7.35 – is a UPS 3-Day Express Saver Letter that arrives by 7 pm or earlier the third business day after being shipped.

Saturday Letter $24.50 – is a UPS Saturday Air Letter that arrives between 8:00 and 1:30 pm on Saturdays. (UPS does not guarantee delivery times during major holiday seasons or for delays due to weather.) Remote areas are not available for Saturday delivery, please call us to confirm availability to your area.

TAX: Add 2¼% sales tax on the product total (not including shipping), to any order being delivered into the state of Illinois.

SPECIAL NOTE: Any order changes must be received at least 3 business days prior to delivery. We are unable to honor any notifications received after that time.

All food packages are shipped via UPS. A Driver Release is put on all packages so that they may be left at the door. If delivering to a multi-unit building, the driver may require someone be present to receive the package in person, so please plan accordingly. No PO Box addresses allowed.

Standard Delivery* – is not available for live lobster packages, only frozen. Packages sent via this method will arrive in 1-2 days and often arrive the next day. Deliveries arrive to residences by 8:00 pm and to businesses by 5:00 pm. Frozen packages should be scheduled to arrive one day prior to preparation to allow thawing time.

Expedited Overnight** – is the method required for all LIVE MAINE LOBSTER packages. UPS delivers packages by 4:30 pm to commercial areas and by 7 pm to residences the next business day after being shipped.

Priority Overnight – is the method required for all LIVE MAINE LOBSTER packages shipping to remote areas. UPS usually delivers Priority Overnight packages by noon the next business day after being shipped; however, shipping to remote areas may be as late as 7:00 pm. Please call Customer Service at 1-800-548-3562 for more information. Live lobster delivery is not available to Alaska, Hawaii, or Puerto Rico; however, we can ship lobster tails and other frozen items. Please call for more information.

Saturday Delivery – is available to most city and suburban areas. Deliveries arrive between 8:00 am and 1:30 pm. Please call to confirm if you are unsure whether your location is serviced.

Ground Delivery – is included in select items and arrives 1-7 days after being shipped. Arrival days are Monday - Saturday.

Sunday and Monday Deliveries – are not available for perishable packages.

TAX: Add 2¼% sales tax on the product total (not including shipping), to any order being delivered into the state of Illinois.

IMPORTANT NOTES

NOTE FOR FROZEN MAINE LOBSTER TAIL & MAINE LOBSTER CLAW ORDERS ONLY (The following does not apply to LIVE Maine Lobster orders): Lobster Gram abides by the national and local laws that apply to our industry. Due to restrictions set forth by the Massachusetts Dept. Of Fisheries & Wildlife, and the New Hampshire Dept. Of Natural Resources, we are unable to ship Maine lobster tails and Maine Lobster Claws to Massachusetts and New Hampshire. If you would like to send lobster tails to a recipient in either of these two states, please choose from another of our tail varieties. If a package substitution is required due to this restriction, please call us, and one of our lobster consultants will assist you.

All live Maine lobster packages must be prepared on the day the package arrives. If you are unsure of your recipient’s plans, we recommend sending a gift certificate. Any other Lobster Gram gift package is always best when consumed as soon as possible after delivery.

We are unable to deliver food packages to PO boxes, FPO’s or APO’s; however gift certificates can be sent via US First Class Mail. We deliver Lobster Gram gift packages only in the United States, however gift certificates may be mailed to other countries (as long as they are redeemed in the US).

Major holidays and weather conditions may change delivery availability. Call early to place a Christmas Week, New Year’s Eve, Valentine’s Day, Mother’s Day or Father’s Day order. We may occasionally find it necessary to upgrade your method of shipping at no extra charge to you, during poor weather conditions or busy holiday seasons. This free upgrade does not change the value of the shipping paid on the order and has no cash or credit value. We reserve the right to make product substitutions of equal or greater value, if items become unavailable.

Orders shipping to Alaska and Hawaii vary in availability. Please call us first to make sure it is a deliverable location. Due to the extra length of time to deliver, we do not send live lobsters to Alaska and Hawaii, but lobster tails or other frozen packages are available.

Please make sure the addresses you provide us are correct. We reserve the right to charge a $10 Address Correction fee to anyone that provides us with an incorrect address.

Prices subject to change without notice. While we make every effort to ensure the accuracy of all information, we reserve the right to make corrections if an error does occur.

Gift Certificate Redemption Shipping Instructions

Gift Grams and Create-a-Gram Gift Certificates have the base delivery already paid. The base delivery for packages containing live Maine lobsters is Expedited Overnight**. The base delivery for frozen packages (not containing live Maine lobsters) is Standard Delivery*. Please choose the appropriate delivery to avoid incurring any additional shipping charges. If you wish to upgrade your delivery, you may charge the difference to a credit card. Prices subject to change without notice. While we make every effort to ensure the accuracy of all information, we reserve the right to make corrections if an error does occur.

Dollar Amount Gift Certificates, Plastic Gift Cards and Email Gift Certificates DO NOT have shipping charges built in. However, their redemption amounts may be applied to shipping charges (except for Discover Gift Certificates). Additional restrictions may apply (refer to your gift certificate terms and conditions).

Please read above Shipping Information for further details.